The lock keeps your private things private — it never stands between you and a real person.
Resetting opens the app without the PIN. Nothing inside is deleted. It leaves a mark: the app will show that the lock was reset, and when — so it can't happen behind your back without you knowing.
The recovery code opens the safe — the one the app showed you once, the day you turned it on. Dashes don't matter.
No PIN and no code? Then the safe cannot be opened — that’s what makes it a safe. Not by you, not by us, not by anyone. Starting fresh clears everything inside for good, and it leaves a mark: the app will show that the safe was cleared, and when.